Shipping policy

Thank you for choosing MARTIN HUNTINGTON. Based in Wellington, New Zealand, our online store focuses on retailing premium fresh produce and seafood. We abide by strict order handling protocols and adopt insulated packaging with ice packs to keep perishable goods fresh, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed insulated packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via chilled courier service. North Island orders have an estimated delivery period of 1 to 2 business days, South Island orders take 2 to 3 business days, and rural areas may require extra 1 to 2 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, biosecurity inspections, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
MARTIN HUNTINGTON shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 2 days after the scheduled delivery date.
Long-distance transportation may cause temperature deviation, packaging rupture or product spoilage to fresh goods. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 12 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage and Consumption Notice
All fresh products have recommended consumption periods printed on product labels. Customers shall refrigerate or freeze items promptly upon receipt and consume within the advised time frame. We reject after-sales claims for spoilage caused by improper storage, delayed collection and rough handling after successful delivery.
International Shipping and Customs Notice
We provide global cross-border shipping services for all fresh merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. Fresh food items are subject to strict biosecurity inspection rules of destination countries. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration and food quarantine regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: MARTIN HUNTINGTON
Phone number: +64 21 462 7019
Email: info@marhun.shop
Physical address: 34 Dominion Park Street, Johnsonville, Wellington 6037, New Zealand